Featured Vacation RentalVillas del Mar E 102 Casa Alegria
Our professional Real Estate Agents specialize in Playa del Carmen, Playacar, Puerto Aventuras and Tulum
Rental Terms and Conditions
IMPORTANT: PLEASE MAKE SURE EVERYONE IN YOUR GROUP TRAVELS TO AND FROM MEXICO WITH A VALID PASSPORT.
The apartments or Villas managed by Caribbean Realty are privately owned and furnished by the owner. Caribbean Realty is not responsible for providing additional items required by your party.
Rental Payment Schedule
For Villa Rentals the balance must be received no less than 60 days prior to arrival date.
For Christmas and New years: 50% is due 7 days after reservation is made. Balance to be received 60 days before arrival date.
Security Damage deposits are requiered on all rentals and apply as follows:
Cancellation policy for properties managed by Caribbean Realty
**Christmas and New Year reservation PAYMENTS ARE NOT REFUNDABLE.
Security Damage deposit:
Puerto Aventuras Rentals -Caribbean Realty or associated agencies shall make every effort to keep all condos and villas and their inventories in good working order. In case of a maintenance problem, they will strive to repair the problem as soon as possible after being notified. They reserve the right to be allowed several hours (up to 24 hours) to cure a reported problem. However, under no cirscuntances will there be a reduction of rental monies or adjustment for unforeseen mechanical failures such as the supply of electricity, telephone service, internet service, water, pool filtration systems, hot tubs, air conditioning, television or cable service, appliances, etc. It is the Guest’s obligation to report any problems or damage to their condo or villa IMMEDIATELY, regardless of the hour. There are no refunds for inclement weather including hurricanes. For any other; compensation will not exceed the amount of $50.00 usd.
Rental Refunds: Simply stated, once you have entered into an agreement to rent a property, you are binding yourself to that property for that time. There should be no expectation of compensation or relocation because you are dissatisfied with the property or something in the property isn't working to your satisfaction. Unlike a hotel we can't relocate you without specific authorization from the home owner. As previously stated we will make every effort to correct any malfunctions or problems encountered, but no refunds should be expected. Every effort is made to ensure all information in agent's advertizing is accurate and complete.
Your sending payment in response to rental invoice constitutes your acceptance and agreement to above terms, conditions, limitations and restrictions as printed above. If you have any questions with any of the preceding, please BE SURE to email or phone us BEFORE you send us your rental deposit monies.
Check In Information:
Please plan to arrive at your vacation home no earlier than 3pm. Please do not enter the premises before this time. For arrival on or after the above times, please go directly to your vaction home. The key will be inside a lock box by the front door. Vacation home entry instructions will be sent a week prior to arrival.
NO PETS PLEASE - Failure to adhere to this will result in you being asked to leave the premises immediately with no refund of rental paid.
SMOKING IS NOT PERMITED IN ANY OF THE PROPERTIES. You will be asked to leave if you smoke inside of properties. No monies will be refund.
Repairs and Access to vacation home: Even the best or newest apartments occasionally malfunction and cannot be guaranteed 100% of the time. Please report the fault to Puerto Aventuras Rentals -Caribbean Realty guest services office. Refunds or compensations will not be issued due to malfuntioning equippment. Problems will be corrected as soon as humanly possible. Agent, authorized personnel or repair person may enter the premises during business hours for any purpose connected with the repair, care or maintenance of the premises.
If the vacation home is put on the market for sale, the vacation homes owner reserves the right to allow the vacation home to be shown, but only by advance appointment made with guests. Every effort will be made to schedule such brief showings at a time convenient to you, to respect your privacy, and not interrupt your vacation.
Construction Disturbance: We are located in a highly desirable, rapidly developing, resort area where there is a possibility of construction disturbance. There is no requirement for developers to notify the public prior to a project starting. So while there may be no construction near the property at the time you make a booking, there is no guarantee that there will not be construction when you arrive. It is not Caribbean Realty or the Owners responsibility to advise renters of construction. We cannot move guests, re-schedule, or make price adjustments due to construction. Please consider this when scheduling a visit to the Riviera Maya.
Property - All villas and condos are privately owned. Guests are advised that personal items lost or stolen are not the responsibility of the Owner / Agent or complex where property is located. Guest will have a set of keys and will be solely responsible for locking of the home and the safekeeping of their personal valuables during their visit. Agent and Owner assume no responsibility for insuring that the residence is locked and secured during the period of occupation by Guests. Guest agrees to indemnify and save Owner, Agent, its employees and other agents, free and harmless from any claim or liability for any loss or damage whatsoever arising from, related to, or in connection with rental of the dwelling, including but not limited to any claim or liability for personal injury or damage or loss of property which is made, incurred or sustained by any guest or guests invitee.
Please lock all doors and windows when you leave your vacation home, use the safes provided for your valuables. Petty theft has occured in some properties. Do not leave valuables unattended. If you have a rental car make sure you cover or hide personal belongins from public view.
We recommend Travel Insurance. It can protect you from losses you may incur because of unforeseen circumstances, illness, injuries etc. Go online and check the different options
Please notice that we are not always the exclusive agent for some of the properties advertized in our website so we must confirm reservations with management agent / agency. We will notify you within 72 hours of acceptance of your reservation. We will do our best to accommodate you in your reservation request. However, if due to circumstances beyond our control, a reserved accommodation becomes unavailable or uninhabitable, substitute accommodations will be offered. If you decline our offer for a substitution of a home at same rate value, external agent / agency cancellation policy will apply.
Note that each vacation rental home is individually owned and therefore reflects the tastes of each owner. We believe our website provides a good overview of each property with information and many photos as well as description and amenities, if you have specific questions please send us an e-mail or give us a call.
No refunds for early check outs or no shows : Guest agrees that once they have checked into the property, no refund will be given for early check outs. For no shows all monies will be forfeited.
Hurricane Policy (or other natural disasters) – Please read carefully : PROPERTY AVAILABILITY: In the event that the dwelling is rendered unavailable (due to natural disasters such as hurricanes), or should the dwelling be undergoing any unexpected major repairs, Agent shall be held harmless by Guest. Agent will make every effort to arrange alternative accommodations, but if not possible, guests will have the option of rescheduling within 12 months. Guest may purchase travel insurance which will reimburse full rental rate if reservation is cancelled.
The agent will not issue refund for hurricane evacuations or any other natural disasters. Travel Insurance is strongly recommended.
Every effort is made to ensure all information provided by Caribbean Realty is accurate and complete. However, we cannot be held responsible for typographical errors, omissions, price changes, and, but not limited to, changes made by owners in furnishings, equipment, bed arrangements, owners changing their listings, or views offered by the property changing after printing or publishing to the internet. Etc.