Our professional Real Estate Agents specialize in Playa del Carmen, Playacar, Puerto Aventuras and Tulum
Rental Terms and Conditions
MAKE SURE EVERYONE IN YOUR GROUP TRAVELS TO AND FROM MEXICO WITH A VALID PASSPORT.
The apartments or villas are privately owned and furnished by the owner. Stereos, VCR, extra beds or extra TVs are not standard equipment, Caribbean Realty -Puerto Aventuras Rentals is not responsible for providing additional items required by your party.
Rental Payment Schedule:
50% deposit of total rental is required to confirm your reservation and must be received within 7 days after reservation is made.
No bookings are valid until we receive a deposit payment and a completed booking form returned to us.
Cancelations: We know that emergencies can occur or plans can change. We strongly encourage our guests to Purchase Travel Insurance. If you have to cancel your reservations the following assessments will apply:
- 61+ days prior to arrival date full refund less administration fee.
- 31 - 60 days prior to arrival 50% of rent (ie deposit paid)
- Less than 30 days prior to arrival $100% of rent.
All cancelations will be effective on the date a written notice is received by e/mail or fax in our office. All cancellations incur a fee of $150 US
There are no refunds on canceled holiday reservations.
Holidays are defined as the weeks of: Thanksgiving, Christmas, New Years, and Easter.
If a refund is applicable: It will be processed within two weeks in the same form as payment was received. Cancelations could be subject not only to the cancelation penalties but also up to a $200 US dollar cancelation fee depending on the property.
Required on all rentals. Any damages to the home, its contents or condition; any breach of rental agreement or violation of rules; loss of keys, towels or linens; or excessive cleaning fees will be deducted from your security deposit. Condo rental refunds may take up to two weeks. For villas where telephone is for guest use may take up to 60 days and is dependent upon when the telephone bill has been received.
Please notice that we are not always the exclusive agent for some of the properties advertized in our website so we must confirm all reservations with owners, management agent or agency, first, we will notify you within 72 hours of acceptance of your reservation. We will do our best to accommodate you in your reservation request. if due to circumstances beyond our control, a reserved accommodation becomes unavailable or uninhabitable, substitute accommodations will be offered. If you decline our offer for a substitution of a home at same rate value, external agent or agency cancelation policy will apply.
Use of Property:
If the vacation home is put on the market for sale. Every effort will be made to schedule brief showings at a time convenient to you.
CONSERVE ENERGY, close all doors and windows when you have the A/C on. Turn off A/C when you go out.
Depending on the property check in is 3.P.M. Check out 11.A.M - Vacation home entry instructions will be sent a week prior to arrival - Please do not enter the premises before check in time.
Construction or Noise Disturbance: There is no requirement for builders to notify the public prior to a project starting. So while there may be no construction near the property at the time you make a booking, there is no guarantee that there will not be construction when you arrive. The Riviera Maya is a highly desired vacation area, we do not investigate the pollution of loud music or noise problems affecting commercial addresses. We cannot move guests, re-schedule, or make price adjustments due to noise, loud music or construction.
Petty theft has occurred in some properties: Agent and Owner assume no responsibility for insuring that the residence is locked and secured during the period of occupation by Guests. Do not leave valuables unattended. Use the safe boxes provided for your valuables. If you rent a car, keep your valuables hidden from public view.
Travel Insurance- For Your Protection!- I understand that I am urged to take out adequate insurance coverage to protect my vacation investment against cancellation due to illness, flight cancelations, etc. I understand that in the event of becoming ill during our vacation, or having to cut our vacation short, all hospital and medical expenses are my responsibility and I shall not be entitled to any refund either total or partial. I accept that Caribbean Realty agents, agencies, or property owners, are not responsible for, nor will I attempt to hold Caribbean Realty, its employees, associate agencies, agents and property owners - liable for any claims, losses, damages, costs, expenses, delays or loss of enjoyment, of any nature or kind whatsoever resulting from events beyond Caribbean Realty or a suppliers reasonable control, including but not limited to acts of God, flight cancelations or changes, strikes, labor disputes, lockouts, threats or acts of terrorism, acts of war or declared war, hurricanes or other weather conditions.
Sending payment in response to rental invoice constitutes your acceptance and agreement to above terms. Conditions, limitations and restrictions as printed above. If you have any questions with any of the preceding, please BE SURE to email or phone us BEFORE you send us your rental deposit monies.
Guest signing rental Agreement must be at least 25 years of age and will be held responsible for all other parties on compliance with this Agreement.