Rental Terms and Conditions

IMPORTANT: PLEASE MAKE SURE EVERYONE IN YOUR GROUP TRAVELS TO AND FROM MEXICO WITH A VALID PASSPORT.

The apartments or Villas managed by Caribbean Realty are privately owned and furnished by the owner. Caribbean Realty is not responsible for providing additional items required by your party.

Rental Payment Schedule
50% deposit of total rental plus damage deposit is required to confirm your reservation and must be must be received within 7 working days after reservation is made.  Balance of  condo rentals rate is due no less than 30 days prior to arrival.

Security Damage deposits are requiered on all rentals and apply as follows:
*Villas the amount of $500 / $1000 US  * Condos $300/ $500 USD

Cancellation policy for properties managed by Caribbean Realty
The following assessments will apply:
61+ days prior to arrival date $100 cancellation fee.
31 - 60 days prior to arrival 50% of rent (ie deposit paid)
*Less than 30 days prior to arrival $100% of rent.
Cancellations will be effective on the date a written notice is received by e/mail or fax in our office. Caribbean Realty will process refunds within two weeks in a form of a check in US Dll. All cancellations are charged a $100 US administrator fee. When properties are managed by an external agent / agency their cancelation policy will apply

**Christmas and New Year reservation PAYMENTS ARE NOT REFUNDABLE.

Security Damage deposit:
Will be refunded 14 days after departure provided there is no breakage, damage, missing items, no additional cleaning for villas and condos left abnormally dirty, long-distance calls charged to the property  owner and no other charges incurred before, during or after your stay, still outstanding. Please note: for villas where telephone is for guest use this may be up to 60 days and is dependent upon when the telephone bill has been received. Deposit will be 100% refundable if apartment and contents remain the same as when accommodations were accepted on arrival.

Puerto Aventuras Rentals -Caribbean Realty or associated agencies shall make every effort to keep all condos and villas and their inventories in good working order. In case of a maintenance problem, they will strive to repair the problem as soon as possible after being notified. They reserve the right to be allowed several hours (up to 24 hours) to cure a reported problem. However, under no cirscuntances will there be a reduction of rental monies or adjustment for unforeseen mechanical failures such as the supply of electricity, telephone service, internet service, water, pool filtration systems, hot tubs, air conditioning, television or cable service, appliances, etc. It is the Guest’s obligation to report any problems or damage to their condo or villa IMMEDIATELY, regardless of the hour. There are no refunds for inclement weather including hurricanes. For any other; compensation will not exceed the amount of $50.00 usd.

Rental Refunds: Simply stated, once you have entered into an agreement to rent a property, you are binding yourself to that property for that time. There should be no expectation of compensation or relocation because you are dissatisfied with the property or something in the property isn't working to your satisfaction. Unlike a hotel we can't relocate you without specific authorization from the home owner. As previously stated we will make every effort to correct any malfunctions or problems encountered, but no refunds should be expected. Every effort is made to ensure all information in agent's advertizing is accurate and complete.

Your sending payment in response to rental invoice constitutes your acceptance and agreement to above terms, conditions, limitations and restrictions as printed above. If you have any questions with any of the preceding, please BE SURE to email or phone us BEFORE you send us your rental deposit monies.

Check In Information:
Check in 3.P.M.    Check out 10.A.M

Please plan to arrive at your vacation home no earlier than 3pm. Please do not enter the premises before this time. For arrival on or after the above times, please go directly to your vaction home. The key will be inside a lock box by the front door. Vacation home entry instructions will be sent a week prior to arrival.

NO PETS PLEASE - Failure to adhere to this will result in you being asked to leave the premises immediately with no refund of rental paid.

SMOKING IS NOT PERMITED IN ANY OF THE PROPERTIES. You will be asked to leave if you smoke inside of properties. No monies will be refund.

Repairs  and Access to vacation home: Even the best or newest apartments occasionally malfunction and cannot be guaranteed 100% of the time.  Please report the fault to Puerto Aventuras Rentals -Caribbean Realty guest services office. Refunds or compensations will not be issued due to malfuntioning equippment. Problems will be corrected as soon as humanly possible. Agent, authorized personnel or repair person may enter the premises during business hours for any purpose connected with the repair, care or maintenance of the premises.

If the vacation home is put on the market for sale, the vacation homes owner reserves the right to allow the vacation home to be shown, but only by advance appointment made with guests. Every effort will be made to schedule such brief showings at a time convenient to you, to respect your privacy, and not interrupt your vacation. 

Construction Disturbance: We are located in a highly desirable, rapidly developing, resort area where there is a possibility of construction disturbance.  There is no requirement for developers to notify the public prior to a project starting.  So while there may be no construction near the property at the time you make a booking, there is no guarantee that there will not be construction when you arrive.  It is not Caribbean Realty or the Owners responsibility to advise renters of construction.  We cannot move guests, re-schedule, or make price adjustments due to construction.  Please consider this when scheduling a visit to the Riviera Maya.